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Commendations
-----Original Message-----
Dear Compass Wildlife Tour,
We are writing to express our heartfelt gratitude for the superb and outstanding service you arranged for our first trip to India. How serendipitous to find you on the Internet on a sleepless night! I researched and scrutinized over a dozen tour companies including Sita, Cox & Kings, Abercrombie Kent, Himalayan and General Tours. Most offered similar itineraries and hotels but few would accommodate our specific needs. Only Compass could offer a private high-end tour at low-end group tour prices.
Compass has set a new standard in the travel industry. You have distinguished yourself from your competitors as being the leader in PERSONAL SERVICE. Referring to the clients as "your guests", it is apparent that you embrace the philosophy of Hospitality. In our view, Compass is an exceptional value; attractive packages that are palatable to the discerning travelers' tastes and financially digestible to the cost-conscious.
From all our years of budget, independent and group travel, we have utilized many tour companies' services. None of them have provided the personal attention to details, promptness in response and the flexibility to the numerous changes requested that Compass gave us. In fact, there were a couple of companies who informed us to make arrangements ourselves after several inquiries about accommodations or more details about an excursion. You replied to all 75+ e-mails and each question in them!! We were astounded that each e-mail was quickly answered with full and detailed explanations.
From the beginning our tour was a challenge but you rose to the challenge with class and professionalism unparallel to any company we utilized. After our U.S. tour operator informed us they cancelled the trip due to insufficient group number, we were scrambling to find another operator. We were scheduled to depart September 15, 2001 and our first contact with you in was in August 2001. Our first e-mail was immediately responded with a customized-detailed itinerary. What also impressed us was your perceptiveness of our preferences in our style of traveling. The true strength of Compass was revealed when things went wrong. Indeed, our trip had numerous changes due to several flight cancellations, fully booked hotels and September 11...At times, we thought we were not meant to go to India and contemplated canceling the tour. We were deeply touched with the patience and sensitivity about our fears and frustrations in re-booking the tour.
We finally arrived in India in December 2001 with an itinerary different from the original. However, the personal attention and commitment to service was never compromised. You were able to control the costs without sacrificing comfort. The arrangements were virtually faultless; the accommodations rivaled any hotel in the West and many were a sight in itself. The drivers and guides were punctual, informative and attentive. Each of the guides (Mr. Shevale, Ravi, Yash, KK, Yogesh and Anurag) brought the historical site to life-providing insight to the stories behind the magnificent structures and brought us up to date to the current state of India. All made themselves available to our special requests and patiently waited for us without any word about the time schedule. We appreciated the efforts made by Sunil (our driver) to find our friends and a certain store in Jaipur. We also want to extend our gratitude to the rest of the Compass staff who have diligently worked on our itinerary. Though we may have not met everyone, all deserve recognition for the meticulously planned tour.
Durjay, we want to personally thank you for meeting with us virtually each day we were in Delhi. You have exceeded our expectations of what a tour company provides. We felt secure and confident knowing that you were carefully monitoring our tour. You clearly went out of your way to make sure things went smoothly (e.g., personally inspecting the hotels we reserved). Furthermore, you thanked us for calling you about the little things (retrieving my hat on Air India, getting my sari hemmed) when we should have thanked you! Being re-routed from Varanasi to Delhi was not so terrible because you were in Delhi. In our view, you are already at the top of the travel industry, yet you continue to seek more ways to improve your service.
In conclusion, we want to thank you for the beautiful introduction to India. You made our dream a reality which is now a cherished memory. We long to return to experience the wondrous sites, delectable cuisine and the gracious hospitality. Whenever we return to India, this wondrous and distant land, we will always go with a "Compass" at hand.
Warmest and best regards,
Christine & Jeffrey Moses, California, USA
Cnjmoses@hotmail.com
Commendation-----Original Message-----
Dear Compass Wildlife Tour,
We are writing to express our heartfelt gratitude for the superb and outstanding service you arranged for our first trip to India. How serendipitous to find you on the Internet on a sleepless night! I researched and scrutinized over a dozen tour companies including Sita, Cox & Kings, Abercrombie Kent, Himalayan and General Tours. Most offered similar itineraries and hotels but few would accommodate our specific needs. Only Compass could offer a private high-end tour at low-end group tour prices.
Compass has set a new standard in the travel industry. You have distinguished yourself from your competitors as being the leader in PERSONAL SERVICE. Referring to the clients as "your guests", it is apparent that you embrace the philosophy of Hospitality. In our view, Compass is an exceptional value; attractive packages that are palatable to the discerning travelers' tastes and financially digestible to the cost-conscious.
From all our years of budget, independent and group travel, we have utilized many tour companies' services. None of them have provided the personal attention to details, promptness in response and the flexibility to the numerous changes requested that Compass gave us. In fact, there were a couple of companies who informed us to make arrangements ourselves after several inquiries about accommodations or more details about an excursion. You replied to all 75+ e-mails and each question in them!! We were astounded that each e-mail was quickly answered with full and detailed explanations.
From the beginning our tour was a challenge but you rose to the challenge with class and professionalism unparallel to any company we utilized. After our U.S. tour operator informed us they cancelled the trip due to insufficient group number, we were scrambling to find another operator. We were scheduled to depart September 15, 2001 and our first contact with you in was in August 2001. Our first e-mail was immediately responded with a customized-detailed itinerary. What also impressed us was your perceptiveness of our preferences in our style of traveling. The true strength of Compass was revealed when things went wrong. Indeed, our trip had numerous changes due to several flight cancellations, fully booked hotels and September 11...At times, we thought we were not meant to go to India and contemplated canceling the tour. We were deeply touched with the patience and sensitivity about our fears and frustrations in re-booking the tour.
We finally arrived in India in December 2001 with an itinerary different from the original. However, the personal attention and commitment to service was never compromised. You were able to control the costs without sacrificing comfort. The arrangements were virtually faultless; the accommodations rivaled any hotel in the West and many were a sight in itself. The drivers and guides were punctual, informative and attentive. Each of the guides (Mr. Shevale, Ravi, Yash, KK, Yogesh and Anurag) brought the historical site to life-providing insight to the stories behind the magnificent structures and brought us up to date to the current state of India. All made themselves available to our special requests and patiently waited for us without any word about the time schedule. We appreciated the efforts made by Sunil (our driver) to find our friends and a certain store in Jaipur. We also want to extend our gratitude to the rest of the Compass staff who have diligently worked on our itinerary. Though we may have not met everyone, all deserve recognition for the meticulously planned tour.
Durjay, we want to personally thank you for meeting with us virtually each day we were in Delhi. You have exceeded our expectations of what a tour company provides. We felt secure and confident knowing that you were carefully monitoring our tour. You clearly went out of your way to make sure things went smoothly (e.g., personally inspecting the hotels we reserved). Furthermore, you thanked us for calling you about the little things (retrieving my hat on Air India, getting my sari hemmed) when we should have thanked you! Being re-routed from Varanasi to Delhi was not so terrible because you were in Delhi. In our view, you are already at the top of the travel industry, yet you continue to seek more ways to improve your service.
In conclusion, we want to thank you for the beautiful introduction to India. You made our dream a reality which is now a cherished memory. We long to return to experience the wondrous sites, delectable cuisine and the gracious hospitality. Whenever we return to India, this wondrous and distant land, we will always go with a "Compass" at hand.
Warmest and best regards,
Christine & Jeffrey Moses, California, USA
Cnjmoses@hotmail.com
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